SHIPPING AND RETURNS
SHIPPING
How long will my order take to dispatch?
We aim to prepare and dispatch in-stock orders within 1–3 business days.
During launches, promotions and peak periods such as November and December, dispatch may take a little longer. We’ll let you know if we expect any significant delay.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details. Tracking information may take up to 24 hours to become active.
Delivery times
Salt Harbour orders are shipped from Australia using Australia Post or another trusted delivery partner.
Estimated delivery times after dispatch are:
Metropolitan areas
3- 6 business days standard shipping
1-3 business days express shipping
Regional areas
3-8 business days standard shipping
1-3 business days express shipping
These timeframes are estimates only. Delivery may take longer during peak periods or because of circumstances outside our control.
Shipping charges and available delivery options will be displayed at checkout.
How do I track my order?
Once your order has been dispatched, we’ll email you a tracking link so you can follow its journey.
If you haven’t received a shipping confirmation, please check your junk or spam folder. If your order contains a pre-order item, it will not be dispatched until that item is available unless we have arranged otherwise with you.
If your parcel has not arrived within 10 business days after dispatch, please contact us through our Contact page and include your order number. We’ll help you investigate the delivery with the carrier.
What is a pre-order?
A pre-order allows you to reserve an item before it is available for immediate dispatch.
The expected dispatch date or delivery period will be shown on the product page. This date is an estimate and may change because of manufacturing, freight, customs or other circumstances outside our control.
If there is a significant delay, we’ll contact you with an updated estimate and explain the options available to you.
If your order contains both in-stock and pre-order products, we’ll usually dispatch the entire order once all items are available. If you would like your available items sent separately, please contact us. Additional postage charges may apply.
Can I change my delivery address?
If you notice an error in your delivery address, please contact us as soon as possible and include:
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Your order number
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The address entered with the order
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The correct delivery address
We’ll do our best to update the address before your order is dispatched, but we cannot guarantee changes once packing or shipping has begun.
After dispatch, you may be able to redirect your parcel through the Australia Post tracking page or the carrier’s delivery service. Salt Harbour is not responsible for delivery delays or additional costs caused by an incorrect or incomplete address supplied at checkout.
Do you ship internationally?
Salt Harbour currently ships within Australia only.
We hope to offer international delivery in the future. Any changes to our available delivery destinations will be shown at checkout.
RETURNS
We want you to feel completely comfortable in your Salt Harbour Sea Shirt. If the size or colour isn’t quite right—or you simply change your mind—we offer returns within 30 days of delivery, subject to the conditions below.
Starting a return
To request a return or exchange, please contact us through our Contact page within 30 days of receiving your order.
Please include:
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Your name
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Your order number
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The item you would like to return
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Whether you would prefer an exchange or refund
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The reason for the return
Please wait for your return request to be approved before sending the item. We’ll provide the return address and instructions.
Items sent to us without first requesting a return may take longer to process.
Change-of-mind returns
To be eligible for a change-of-mind return, the item must:
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Be returned within 30 days of delivery
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Be unworn, other than briefly trying it on for size
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Not have been worn in water
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Be unwashed, unaltered and free from marks, stains, odours, sunscreen, makeup, deodorant and other signs of wear
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Have all original tags attached
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Be returned in its original product packaging where reasonably possible
We reserve the right to decline a change-of-mind return if the item does not meet these conditions.
Return postage
For change-of-mind returns and size or colour exchanges, the customer is responsible for the cost of returning the original item to Salt Harbour. We recommend using a trackable postage service, as we cannot process a return until it has been received.
For the first approved exchange relating to an order, Salt Harbour will cover the cost of sending the replacement item to you within Australia. Any further exchanges from the same order may require the customer to pay additional delivery costs.
If an item is faulty, damaged or incorrect, please see the Faulty or Incorrect Items section below.
Exchanges
Exchanges are subject to stock availability.
You may exchange an eligible item for another available size or colour of the same product. If the requested replacement is unavailable, we may offer an alternative item, store credit or refund.
If you choose a higher-priced item, you’ll need to pay the difference. If you choose a lower-priced item, we’ll refund the difference.
Refunds
Once we receive your return, we’ll inspect it and email you to confirm whether it has been approved.
Approved refunds will be returned to the original payment method. Please allow up to 10 business days for the funds to appear after the refund has been processed. The exact timing will depend on your bank or payment provider.
Original shipping charges are not refundable for change-of-mind returns. This does not apply where the goods are faulty, damaged, incorrectly supplied or where you are otherwise entitled to recover delivery costs under the Australian Consumer Law.
Sale and promotional items
Items marked “Final Sale” cannot be returned for change of mind unless the product page states otherwise.
Where an item was purchased as part of a bundle, multi-buy offer or other promotion, any refund may be adjusted to reflect the price that would have applied to the items you keep.
Nothing in this section limits your rights if an item is faulty or does not comply with the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please contact us as soon as possible if your item arrives faulty, damaged, incorrectly supplied or significantly different from its description.
Include your order number, a description of the problem and clear photographs where possible. We’ll assess the issue and explain the available remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, this may include a repair, replacement, refund or another appropriate remedy.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, Salt Harbour will cover or reimburse reasonable return postage costs. Please contact us before returning the item so we can provide instructions.
The conditions and 30-day period applying to change-of-mind returns do not limit your rights concerning faulty or non-compliant goods.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Questions?
If you have questions about shipping, delivery, returns or exchanges, please contact us at hello@saltharbour.com.au. We’ll be happy to help.