PRIVACY POLICY

Last updated: 31 August 2026

 

1. About this Privacy Policy

This Privacy Policy explains how Anne Scholte trading as Salt Harbour, ABN  79 415 210 322 (Salt Harbour, we, us or our) collects, uses, stores and discloses personal information.

 

It applies when you:

• Visit www.saltharbour.com.au or another website operated by us

• Purchase or enquire about our products

• Create an account

• Join our waitlist or mailing list

• Contact us

• Enter a promotion

• Interact with our advertising or social-media accounts

 

We handle personal information in accordance with applicable Australian privacy laws and recognised privacy practices.

 

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with Salt Harbour, we may collect:

 

Contact information

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

 

Order and account information

• Products ordered

• Size and colour selections

• Order history

• Returns, refunds and exchanges

• Account details and preferences

• Communications relating to your order

 

Payment information

Payments are processed by third-party payment providers.

We may receive limited information about a payment, such as the payment status, transaction reference, payment method and the last digits of a card. We do not ordinarily receive or store complete credit or debit card details.

 

Communications

We may collect information you provide when you:

• Contact us by email or through a website form

• Ask a question or make a complaint

• Submit a review

• Communicate with us through social media

• Participate in a survey, competition or promotion

 

Website and device information

When you use our Site, we and our service providers may collect technical information such as:

• Your IP address

• Browser and device type

• Approximate location

• Pages visited

• Time spent on the Site

• Referring website or advertisement

• Products viewed or added to your cart

• Interactions with emails and advertisements

• Cookie and similar technology identifiers

 

Photographs and user content

If you submit a photograph, review, video or other content, we may collect that content together with your name, social-media username or other information you choose to provide.

 

We will seek appropriate permission before using an identifiable customer photograph prominently in paid advertising.

 

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Place an order

• Create or use an account

• Join our waitlist or subscribe to marketing

• Complete a contact or returns form

• Communicate with us by email or social media

• Enter a promotion

• Submit a review or other content

 

We may also collect information from:

• Wix, which hosts and supports our website

• Payment providers

• Delivery and fulfilment providers

• Analytics, advertising and social-media platforms

• Fraud-prevention and security services

• A person placing an order or enquiry on your behalf

 

If you provide us with another person’s personal information, you should have their permission to do so.

 

You may browse many parts of the Site without identifying yourself. However, we need certain information to process an order, deliver products, respond to an enquiry or provide another requested service.

 

4. Why We Collect and Use Personal Information

We may use personal information to:

• Process payments and fulfil orders

• Arrange delivery and provide tracking information

• Manage pre-orders, returns, exchanges and refunds

• Communicate with you about an order or enquiry

• Create and manage customer accounts

• Provide customer service

• Maintain business, accounting and taxation records

• Detect or prevent fraud, misuse and security threats

• Improve our products, Site and customer experience

• Understand Site traffic and shopping behaviour

• Measure the performance of promotions and advertising

• Personalise content or advertising where permitted

• Send marketing communications where you have consented or where otherwise permitted by law

• Run competitions, promotions or surveys

• Enforce our Terms & Conditions

• Comply with legal obligations

• Establish, exercise or defend legal claims

 

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise authorised or required by law.

 

5. Marketing Communications

If you join our mailing list, waitlist, request product updates or otherwise consent to marketing, we may send you emails about:

• Product launches

• Restocks

• Pre-orders

• Special offers

• Brand news and other Salt Harbour updates

 

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email

• Contacting us at hello@saltharbour.com.au

 

Unsubscribing from marketing will not stop necessary service messages such as order confirmations, delivery updates, return information or responses to your enquiries.

 

We do not sell customer mailing lists.

 

6. Cookies and Similar Technologies

Our Site uses cookies and similar technologies. These are small files or identifiers stored on or associated with your browser or device.

 

They may be used to:

• Keep the Site functioning

• Remember your preferences

• Maintain your shopping cart

• Keep accounts secure

• Understand how visitors use the Site

• Measure website and advertising performance

• Help display advertising that may be more relevant to visitors

 

Some cookies are necessary for the Site to operate. Others may be set by analytics, advertising or social-media providers.

 

Depending on the services enabled on our Site, these providers may include Wix, Google, Meta, TikTok and other technology platforms.

 

You may be able to manage non-essential cookies through the cookie settings displayed on the Site. You can also control cookies using your browser settings. Disabling certain cookies may affect how some Site features work.

 

Third-party providers may combine information collected through our Site with information they obtain from other websites, apps or services, in accordance with their own privacy policies.

 

7. When We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Salt Harbour, including to:

• Wix and website-support providers

• Payment processors and financial institutions

• Australia Post and other delivery providers

• Warehousing or fulfilment providers

• Google and other email or business-system providers

• Accountants, insurers, lawyers and professional advisers

• Technology, data-storage and security providers

• Marketing, analytics and advertising platforms

• Customer-service, review or communication providers

• Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law

 

We provide service providers only with information reasonably necessary for them to perform their services.

 

We may also disclose information:

• With your consent

• To investigate suspected fraud or unlawful activity

• To protect our legal rights or the safety of others

• As part of a genuine sale, restructuring or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements

 

We do not sell or rent personal information as a customer database.

 

8. Overseas Storage and Disclosure

Some of the service providers we use operate or store information outside Australia.

 

As a result, personal information may be processed or stored in countries where our technology, website, payment, email, analytics or advertising providers maintain facilities. These countries may include the United States, Israel, countries in the European Union and other locations.

 

The privacy laws in those countries may differ from Australian privacy laws.

 

Where Australian privacy law applies to an overseas disclosure, we take reasonable steps appropriate to the circumstances to ensure personal information is handled consistently with applicable requirements.

 

Because technology providers may change the locations from which they operate, please contact us if you would like further information about likely overseas locations relevant to your information.

 

9. Storage and Security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification or disclosure

 

Measures may include:

• Using reputable website, payment and technology providers

• Password protection and access controls

• Limiting access to people who need the information

• Security features made available by our service providers

• Secure disposal or de-identification when information is no longer required

 

No internet transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee that security incidents will never occur.

 

If a data breach occurs, we will take appropriate steps to contain and assess it. Where the Notifiable Data Breaches scheme or another law applies, we will make any required notifications.

 

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, accounting, taxation, fraud-prevention and dispute-resolution requirements.

 

Retention periods may differ depending on the type of information.

 

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless we are legally permitted or required to retain it.

 

11. Accessing or Correcting Your Information

You may contact us to request:

• Access to personal information we hold about you

• Correction of inaccurate, incomplete or outdated information

 

We may need to verify your identity before responding.

 

In some circumstances, the law may permit or require us to refuse access or correction. If that happens, we will explain the reason where it is lawful and reasonable to do so.

 

You can also update certain information by signing into your account, where that function is available.

 

12. Deleting Personal Information

You may ask us to delete personal information we hold about you.

 

We will consider the request and delete or de-identify information where reasonably possible. However, we may need to retain certain records to:

• Meet legal, taxation or accounting requirements

• Complete a transaction

• Resolve a dispute

• Prevent fraud

• Establish or defend legal claims

• Maintain necessary business records

 

13. Children’s Privacy

Our products may be suitable for children, but purchases and customer accounts should be managed by a parent, guardian or other adult with legal capacity to place an order.

 

We do not knowingly seek to collect personal information directly from children for advertising purposes without appropriate permission.

 

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can assess the situation and take appropriate action.

 

14. Third-Party Websites

The Site may contain links to websites, apps or social-media platforms operated by third parties.

We are not responsible for the privacy practices of third parties we do not control. We encourage you to review their privacy policies before providing them with personal information.

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